PDF: New PSC No Call App
We’ve all had those calls that are trying to sell us something, or that appear to be scams. In the past few years, we’ve gotten some help in the form of Caller ID and call blocking, but these remain only marginally effective at stopping unwanted telemarketing and scam calls. “Do-not-call” lists have been somewhat effective as well, but are challenged by the explosion in automated calling (“robocalls”).
Now, the Mississippi Public Service Commission has unveiled a new smartphone app that makes it easier and quicker to report an unwanted call. The free “MS No-Call App” is available from the Apple Store and Google Play, and it allows users to register numbers with the statewide list, and file complaints immediately from their smartphones.
“We want to empower people by placing a tool literally in their hands to help us get at these predatory telemarketers,” noted PSC Chairman Brandon Presley in a news release. “This free app was a long time coming, and I know it will revolutionize the way we track down the lawbreakers and shut their call operations down.”
Since the rollout of “no-call” legislation both at the national and state levels in 2003, Mississippians have been able to place their numbers on “do-not-call” lists. And last year, the PSC began allowing cellphone numbers to be added to the list.
Last December, the Federal Trade Commission reported that more than 226 million numbers had been placed on the national list since the do-not-call lists became active in 2003. And in 2015, that number increased about 3 percent. Some industry experts attribute that rise to increasing use of robocalling technology. It’s a big problem; billions of robocalls are placed every month, and CNBC reported 2.6 billion robocalls last May alone.
For companies or individuals who violate the state and/or federal do-not-call laws, there can be stiff penalties, and many companies have found themselves on the wrong end of judgments and lawsuits from regulators, costing them millions. Around 20,000 companies and organizations have applied for access to the national list, according to the FTC report. But the list has not stopped criminals from violating the law on a regular basis, a lot of them using robocall technology. Many robocalls originate from overseas, making it difficult to stop them.
When I heard about the new app, I decided to give it a try. After downloading and installing the app, I was asked to enter my name, address, and email, as well as the telephone number I wanted to add to the list. Once registered, the user can add additional numbers to the list, file a complaint about a call they received and sign up for additional information. There was a disclaimer that your number will be added to the do-not-call list, and you may be asked to file an affidavit to support your complaint, should it be needed.
Usage is simple and straightforward, and should allow you to immediately report numbers that come to your cellphone or landline. When reporting a questionable call or text, you’ll be asked for specific information about the number the caller used, the time and date of the call, what the call was about, whether you have an existing business relationship with the caller and whether you answered the call.
There are numerous apps that use the national registry, and others that block calls from known scammers, spammers and robocallers. A list of some of these is available at https://www.ctia.org/consumer-tips/robocalls.
For more information about Mississippi’s No Call Law, visit www.psc.state.ms.us or call 1-800-637-7722.